Shipping policy

SHIPPING POLICY – SARTEO

At SARTEO, we are committed to processing and dispatching your orders as quickly as possible and ensuring a smooth and reliable delivery experience.

Please read our Shipping & Delivery Policy carefully before placing your order.

1. Order Processing & Dispatch TAT

  • Orders are generally processed and packed within 1 business day after successful order confirmation.
  • In certain cases, order processing may take up to a maximum of 2 business days.
  • Once packed, the order is handed over to our designated courier/logistics partner for shipment.
  • Orders placed on Sundays, public holidays, or during exceptional circumstances may be processed on the next working day.

Order Processing/Dispatch TAT: 1–2 Business Days

2. Delivery TAT

Once an order has been dispatched and handed over to the courier partner:

  • Orders are generally delivered within 3–7 business days, depending upon the delivery location and serviceability of the destination PIN code.
  • Most orders are delivered within this estimated timeframe; however, delivery timelines may vary for remote or less-serviceable locations.

Estimated Delivery TAT: 3–7 Business Days after dispatch.

Accordingly, customers should consider both the 1–2 business day processing/dispatch period and the applicable courier delivery period while estimating the overall delivery timeline.

3. Possible Delivery Delays

While SARTEO makes every effort to ensure timely dispatch, the actual transportation and final delivery of an order are handled by third-party courier/logistics partners.

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Courier or logistics operational delays
  • Remote or restricted delivery locations
  • Bad weather or natural calamities
  • Public holidays, strikes, or disruptions
  • High shipment volumes during festivals or sale periods
  • Incorrect or incomplete delivery information
  • Government restrictions or other unforeseen circumstances

In such cases, the delivery may take longer than the estimated TAT.

SARTEO will make reasonable efforts to assist customers with shipment-related issues; however, estimated delivery timelines are not guaranteed delivery dates where delays are caused by the courier/logistics partner or circumstances beyond SARTEO's reasonable control.

4. Order Tracking

Once the order has been shipped, tracking information will be made available to the customer wherever supported by the courier partner.

Customers can use the tracking details to monitor the movement and expected delivery of their shipment.

Please note that tracking information may take some time to update after the shipment has been handed over to the courier partner.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before completion of the order.

Any free-shipping offer or minimum-order-value benefit displayed on the SARTEO website shall be subject to the terms applicable at the time the order is placed.

6. Incorrect or Incomplete Shipping Address

Customers are requested to carefully verify their:

  • Name
  • Complete delivery address
  • PIN code
  • Mobile number

before placing an order.

SARTEO shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccessible delivery information provided by the customer.

7. Failed Delivery / Return to Origin (RTO)

If a shipment cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect/incomplete address, or the courier is unable to complete delivery after its permitted attempts, the shipment may be returned to SARTEO.

Any further action regarding such an order will be handled in accordance with the circumstances of the order and SARTEO's applicable policies.

8. Damaged or Incorrect Products

If a product is received damaged, broken, defective at the time of delivery, or an incorrect product has been delivered, the customer must raise a claim in accordance with our Return & Refund Policy.

A proper unboxing video showing the sealed package being opened from start to finish, along with clear images of the product, is mandatory for damage, breakage, or wrong-product claims.

9. Estimated Timelines

For clarity, our standard estimated timelines are:

Order Processing & Dispatch: 1–2 Business Days
Delivery After Dispatch: Generally 3–7 Business Days
Overall Estimated TAT: Generally up to 9 Business Days from order confirmation

These timelines are estimates and may be extended due to courier delays, remote locations, public holidays, weather conditions, or other circumstances beyond SARTEO's reasonable control.

10. Contact Us

For any shipping, tracking, or delivery-related assistance, please contact:

SARTEO
Email: sarteo.shop@gmail.com

Customers are requested to mention their Order ID while contacting us regarding an existing order.