Aurelia Ivory – Luxury Embossed Ceramic Tea & Coffee Cups Set with Gold Handle (6 Pcs)(ADX8438-2)
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Estimated Delivery:Mar 10 - Mar 14
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Free Shipping: On all orders
Aurelia Ivory – Luxury Embossed Ceramic Tea & Coffee Cups Set with Gold Handle (6 Pcs)(ADX8438-2)
Experience refined elegance with the Sarteo Aurelia Ivory – 6 Pcs Luxury Embossed Ceramic Cup Set, designed to elevate your everyday tea and coffee moments into a sophisticated lifestyle ritual.
Each cup features a soft ivory glaze, contemporary wave embossed texture, and a luxurious gold-finished handle and rim, creating a perfect harmony of minimal design and royal charm. Crafted from premium-grade ceramic, these cups ensure superior heat retention, durability, and a smooth luxurious finish.
Perfect for luxury homes, premium gifting, festive occasions, corporate gifting, and elegant table settings, this set enhances both casual and formal serving experiences.
Whether it’s a quiet morning coffee or a refined evening tea gathering, Sarteo Aurelia Ivory Cup Set adds timeless luxury and modern sophistication to your tableware collection.
Material: High-Quality Glazed Ceramic
Color: Ivory with Gold Handle & Rim
Set Includes: 6 Premium Cups
Sarteo — Where Elegance Becomes a Lifestyle.
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
1. No Refund Policy
SARTEO follows a strict NO REFUND policy.
Refunds will be provided only in the following cases:
A wrong product has been delivered
The product received is completely different from what was ordered
The product is damaged or broken at the time of delivery
In all other situations, refunds will not be provided.
2. Return Policy – 7 Days Only
Returns are accepted only within 7 days of delivery.
You can request a return only if:
The product is damaged or broken
A wrong product has been delivered
The product is defective at the time of delivery
👉 After 7 days from delivery, no return request will be accepted under any circumstances.
3. Mandatory Proof for Claims
For any return or refund request, the customer must provide:
Clear images of the product
A proper unboxing video
Video of the package being opened from start to finish
Important Conditions:
The video must clearly show the sealed package being opened.
Without a proper unboxing video, no claim will be accepted for damage, breakage, or wrong product.
All proofs must be sent to:
📧 sarteo.shop@gmail.com
4. How to Raise a Return Request
To initiate a return, follow these steps:
Email us at sarteo.shop@gmail.com with:
Order ID
Clear product images
Unboxing video
Description of the issue
Our team will review your request within 2–3 working days.
If approved, further instructions for return or replacement will be provided.
5. Exchange Policy
Exchanges are allowed only in case of wrong or damaged products.
Exchange is subject to product availability.
If exchange is not possible, a refund may be processed as per eligibility.
6. Non-Returnable Cases
Returns will not be accepted in the following situations:
Change of mind
Incorrect order placed by the customer
Used or washed products
Products without original packaging
Minor color or design variations
Sale or discounted items
7. Cancellation Policy
Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation is not possible.
8. Shipping Charges
Shipping charges are non-refundable.
Return shipping (if applicable) may be borne by the customer unless the mistake is from SARTEO’s side.
9. Final Decision
All return and refund approvals are subject to verification by the SARTEO team.
SARTEO reserves the right to reject any claim that does not meet the above conditions.
Contact Us
For any assistance or queries:
📧 Email: sarteo.shop@gmail.com
Discover more in our FAQ
Do you deal in bulk quantity?
Yes, we accept bulk and wholesale orders. For bulk quantity enquiries, kindly contact us at sarteo.shop@gmail.com.
Do you ship internationally?
No, we currently do not ship internationally. We only deliver within India.
How long will you take to deliver our product?
Orders are typically delivered within 4–7 business days across India. For Jammu, we offer express delivery within 1–2 business days.
What is your return policy?
To ensure a smooth resolution process, an unboxing video recorded at the time of delivery is mandatory. Without this video proof, no return, replacement, or refund requests will be entertained.
For detailed information about returns, exchanges, and refunds, kindly refer to our Return & Refund Policy section.