We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

1. No Refund Policy
SARTEO follows a strict NO REFUND policy.

Refunds will be provided only in the following cases:

A wrong product has been delivered

The product received is completely different from what was ordered

The product is damaged or broken at the time of delivery

In all other situations, refunds will not be provided.

2. Return Policy – 7 Days Only
Returns are accepted only within 7 days of delivery.

You can request a return only if:

The product is damaged or broken

A wrong product has been delivered

The product is defective at the time of delivery

👉 After 7 days from delivery, no return request will be accepted under any circumstances.

3. Mandatory Proof for Claims
For any return or refund request, the customer must provide:

Clear images of the product

A proper unboxing video

Video of the package being opened from start to finish

Important Conditions:

The video must clearly show the sealed package being opened.

Without a proper unboxing video, no claim will be accepted for damage, breakage, or wrong product.

All proofs must be sent to:

📧 sarteo.shop@gmail.com

4. How to Raise a Return Request
To initiate a return, follow these steps:

Email us at sarteo.shop@gmail.com with:

Order ID

Clear product images

Unboxing video

Description of the issue

Our team will review your request within 2–3 working days.
If approved, further instructions for return or replacement will be provided.

5. Exchange Policy
Exchanges are allowed only in case of wrong or damaged products.

Exchange is subject to product availability.

If exchange is not possible, a refund may be processed as per eligibility.

6. Non-Returnable Cases
Returns will not be accepted in the following situations:

Change of mind

Incorrect order placed by the customer

Used or washed products

Products without original packaging

Minor color or design variations

Sale or discounted items

7. Cancellation Policy
Orders can be cancelled only before dispatch.

Once the order is shipped, cancellation is not possible.

8. Shipping Charges
Shipping charges are non-refundable.

Return shipping (if applicable) may be borne by the customer unless the mistake is from SARTEO’s side.

9. Final Decision
All return and refund approvals are subject to verification by the SARTEO team.
SARTEO reserves the right to reject any claim that does not meet the above conditions.

Contact Us
For any assistance or queries:

📧 Email: sarteo.shop@gmail.com